Training & Development- F&I Training |
Professionally trained F&I managers
in today's market are critical not only for gross
production but for risk management as well. Increasing
scrutiny from Attorneys General, consumer protection
groups and opportunistic attorneys is producing
record levels of regulatory enforcement activity
and civil court awards. Titan Dealer Services
provides a comprehensive program that includes compliance
certification on all applicable federal statutes.
Performance enhancement is developed through our
intensive focus on product knowledge, menu presentation
skills and objection handling. Managers are provided
with the intangible sales skills needed to maximize
product penetration and CSI. The following provides
an outline of our F&I program before customization
to your stores process and business philosophy.
- Understanding the Challenge of Intangible
vs. Tangible Sales
- Product Knowledge: Mastering the Feature/Benefits
of Your Products
- Maximizing Finance Retention
- Why the Menu as a Presentation and Closing
Strategy
- Menu Presentation Skills
- Closing and Negotiation Techniques
- Objection Handling
- Compliance Certification
- Federal Truth In Lending (Regulation Z)
- Regulation M
- Equal Credit Opportunity Act
- IRS Cash Reporting Rule and The Patriot Act
- Truth in Mileage Act
- Managing CSI
Titan Dealer Services has a step-by-step
process for assessing your current processes to
insure there is no conflict with our training
program and your business philosophy. Our management
training is conducted before the salesperson training
program.
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