- Training Retention:
- The key to maximizing training retention is to conduct shorter
classroom programs (2-3 hours) with extensive attendee interaction.
- The classroom program is then supported with the latest proven
learning technology: Computer Based Training (CBT).
- The CBT training model has been adopted by most Fortune 500 companies
(including IBM, Xerox, FedEx and Home Depot along with all branches
of the U.S. military).
- E-mail or call us for a sample of Titan Dealer Services
in-store classroom training schedules.
- Results:
- The first step to delivering results with a training program is
to define your objectives. For example, do you want to change your
sales processes or do you just need help with implementing and/or
improving your current program? Titan utilizes a process
to customize our training to your business philosophy. Call or e-mail
us for details.
- Titan Dealer Services CBT programs provide you with ongoing
documentation on how well your managers and salespeople are retaining
key training concepts. Real time testing and certification results
are posted on a secure website that can be accessed 24/7.
- Titan Dealer Services implements proven goal setting plans
for the store along with individual managers and salespeople after
establishing a "baseline" of performance. Improvements
are then tracked and reviewed on an established schedule.
- Titan Dealer Services measures training effectiveness and
process compliance with a sophisticated shopper program. Shopper
reports are customized to measure the key elements of your sales
processes. Analysis of the shopper reports is used to guide ongoing
training content.
- Management Support:
- Titan Dealer Services conducts management training before
any salesperson training.
- Managers are trained on effective leadership skills, keys to process
implementation and the details of the training content to be utilized
with the salespeople.
- The managers are required to attend salesperson training as "co-trainers"
and facilitators to clearly demonstrate their commitment to the
initiative.
- Manager and salesperson attendance is documented with a clear
disclaimer that our training systems (nor will any program) will
not be worth your investment unless mandatory attendance schedules
are established.
- A summary report is provided after each training program to provide
an overview of buy-in, participation and potential obstacles to
effective process implementation.
- Process Implementation:
- Managers are provided all the training and necessary tools to
implement and maintain the processes being trained.
- Titan Dealer Services goal setting and measurement systems
provide ongoing, daily focus to keep the sales plan moving forward
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